AI Monitoring of Employee Communications: Strategies from Walmart, Delta, and Starbucks
Artificial Intelligence (AI) is being employed by major corporations such as Walmart, Delta, and Starbucks to monitor employee communications. The data repository of these companies encompasses an estimated 6.5 billion messages, equating to roughly 20 billion individual interactions among over 3 million unique employees. AstraZeneca, another significant player, utilizes the eDiscovery product, however, does not apply analytics to monitor sentiment or toxicity. The AI tools in use are continuously tracking real-time employee sentiment and toxicity, as reported by Schumann.
